We currently ship to customers across Europe and selected international destinations. Available shipping options and costs are shown at checkout based on your delivery address.
Once your order has been shipped, we’ll send you a confirmation email containing your tracking information. You can use the tracking link to follow your parcel’s progress.
Orders are normally processed within 1–3 business days. Delivery times vary depending on your location and shipping method. You’ll receive tracking information when your order has been dispatched.
We accept the secure payment methods available through our checkout. The payment options available to you will be displayed automatically based on your location and currency.
if you need to change or cancel an order, please contact us as soon as possible at help.kvlor@gmail.com. We’ll do our best to assist before the order enters processing or has been dispatched.
If you’re not completely satisfied with your purchase, you may be eligible to return it according to our return policy. For customers in the EU, the standard withdrawal period is 15 days from receiving the order, subject to the applicable conditions.
Please contact us at help.kvlor@gmail.com as soon as possible and include your order number and clear photos of the item received. Our team will review the issue and help you with the next steps.
We recommend checking the size information provided on each product page before placing your order. Measurements can vary between products, so always use the specific size guide available for the item you’re interested in.
Yes. Once your order has been dispatched, tracking information will be sent to the email address provided during checkout. Tracking availability and updates may vary depending on the carrier and destination.
For questions about orders, products, shipping or returns, contact our support team at help.kvlor@gmail.com. Please include your order number when contacting us about an existing order so we can assist you more efficiently.